Refund & Cancellation Policy

Last updated: 2 November 2026

The Service is currently free, so there is nothing to cancel or refund today. This policy states the rules that will apply from day one of paid plans, so you can evaluate them before ever paying.

1. Who bills you

When paid plans launch, checkout and billing are handled by Polar as Merchant of Record: Polar charges your payment method, collects and remits VAT/sales tax, and processes refunds back to your original payment method. Our support team coordinates every refund with Polar. You only ever need to contact us.

2. Cancelling (monthly and annual plans)

  • Cancel anytime in your account settings or the Polar customer portal. Cancellation stops future renewals; your access continues until the end of the term you already paid for.
  • Reminders. We email a reminder before every renewal, showing the amount and date, with a direct cancellation link.
  • No partial-term refunds for monthly plans once a term has started. Instead, you keep full access until the term ends and are never charged again.
  • Annual plans: a 14-day money-back guarantee from the initial purchase (see §3), then the same cancel-anytime rule for renewals.

3. EU/UK 14-day withdrawal right

If you are a consumer in the EU, UK, US, or Canada buying online, you have a statutory withdrawal (cooling-off) right: 14 days from purchase in the EU/UK. Because a chess subscription starts working the moment you subscribe, checkout will ask you to expressly consent to immediate start and to acknowledge that you lose the withdrawal right once the service begins. This is the standard digital-content rule. In practice:

  • Annual plan bought in the last 14 days: full refund on request, no questions asked.
  • Monthly plan: the current term is not refundable after it starts, but you can cancel in one click and keep access until it ends.
  • Renewals: cancel before the renewal date and you will not be charged at all.
  • Nothing here removes statutory rights you hold in your country of residence for faulty or misdescribed digital services.

4. How to request a refund

  1. Email support@chessry.com from your account email with “Refund request” in the subject, the plan, and the charge date.
  2. We confirm eligibility within 2 business days and issue the refund via Polar.
  3. The refund returns to your original payment method within 14 days of approval (your bank may take a few extra days to show it).

If we terminate your account for our own convenience (§9 of the Terms), we refund the unused portion of any prepaid term automatically.

5. Failed payments and chargebacks

If a renewal payment fails, Polar retries per its dunning schedule and we notify you; access pauses only after retries are exhausted, and resumes on successful payment. If something looks wrong on a charge, please contact us first. Chargebacks filed without contacting us slow everyone down, and repeated abusive chargebacks may lead to account review under the User Agreement.

6. Contact

Refund questions: support@chessry.com. See also Terms of Service and Contact.