Contact
Last updated: 2 November 2026
One inbox for everything: support, billing, privacy, and abuse reports. Every message is read by the person who builds Chessry.
Support email
We reply within 2 business days (usually much faster). If your issue affects a paid subscription once billing launches (failed charge, renewal question, or refund), say so in the subject line and it jumps the queue.
What to include
- The email address of your Chessry account.
- What you were doing (e.g. “importing Lichess games”, “renewing Pro”) and what happened instead.
- Screenshots help. Never send passwords. For Lichess or Chess.com issues we only ever need your public username.
Topic shortcuts
- General support : bugs, training questions, feature requests.
- Billing : future paid plans, receipts, refunds (see Refund & Cancellation Policy).
- Privacy : access, correction, or deletion of your data (see Privacy Policy).
- Abuse report : content or behavior breaching the User Agreement.
Business details
Chessry is an independent service operated by an individual based in Ghana (UTC+0). Support hours are Monday to Friday; messages sent on weekends are answered the next business day. There is currently no phone support. Email keeps every request traceable so nothing gets lost.
Before you write
The Terms of Service, Privacy Policy, and Refund & Cancellation Policy answer most billing and data questions. If the site itself is down, check back shortly. Status updates are posted in-app.